3.5. Credentials were not auto-saved after clicking “Login” or “Register” buttons. What should I do?

If you log in by typing credentials in the login or registration form but KeyReel doesn’t save them, check if:

If everything is correct, perhaps the login form on this site has not been recognized correctly (this may be indicated by the lack of “login” and “password” labels in the upper right of the login and password fields):

../_images/KeyReelMarksFieldsWithLabels.png

In this case:

  • Save credentials for this site, as described here;

  • Inform the KeyReel Team about this error and be sure to specify the url of the site in which the problem occured using “Feedback” form.