2.25. How to send feedback or bug reports to the KeyReel Team

2.25.1. How to send feedback from your Mac

To send feedback, bug reports, and/or support requests, use KeyReel Mac App’s Feedback… menu item. You can also attach additional files to the message (e.g. screenshots). Note that you must have an active Internet connection to do this:

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2.25.2. How to send KeyReel’s logs from your Mac

To improve KeyReel or fix a bug, the KeyReel team may need some additional information. This additional information is stored in log-files in your file system, but only if Logging Level is not “Disabled”. Log-files contain information which is saved there during the KeyReel running time. You can open and see the saved log-files by clicking Preferences -> Logging -> Open log location in Finder.

Note

Information saved in the log-files is not sensitive (it means, that your logins or passwords are not mentioned there).

Caution

You must know that in the “Verbose” mode, URL of the sites you have visited could be saved in the log!

To send KeyReel logs from your Mac you have to select Preferences -> Logging -> Send app logs to support team menu item from the KeyReel Mac app in the menu bar:

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Note

Feedback will be sent as a standard email, so before you send a message, your mailbox must be properly configured on your Mac.

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2.25.3. How to send a bug report with logs from your iPhone

You can quickly send the bug report to the KeyReel Team from your iPhone in the “Settings” (settingsButton) tab via Logging -> Send app logs to support team.

Note

Feedback will be sent as a standard email, so before you send a message, your mailbox must be properly configured in your iPhone.

Along with your message, text logs of program operations collected over a recent period are sent. Please note that there is no personal or sensitive information such as urls, usernames, or passwords in these logs. Remove logs from a message before sending, or decline log collection (Set Logging Level to “Disabled”). However, some difficult-to-detect errors can only be corrected if you send a letter to the KeyReel Team with the logs set to “Verbose Level”:

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